Customer Onboarding Checklist Automation with Claude Code: API Runtime Pattern
A production playbook for customer onboarding checklist automation in cross-industry operations using Claude Code: api runtime pattern, run-scoped inputs, logs, typed results, and artifacts.
Audience: Customer success operations teams
The problem
Customer success operations teams need customer onboarding checklist automation to run repeatedly against forms, implementation docs, and account notes. In cross-industry operations, the pain is not one good answer; it is repeatability, auditability, exception handling, and evidence that survives handoff.
Implementation path
Package the customer onboarding checklist automation instructions as a skill, send forms, implementation docs, and account notes as run-scoped inputs, execute with Claude Code, poll terminal status, and consume argo.result.v1 instead of parsing a transcript.
Tradeoffs and failure modes
The API boundary forces the workflow to define inputs, terminal states, and result shape before customers depend on it. For customer onboarding checklist automation, the practical test is whether a second run can be debugged, retried, and consumed by a product without reading the raw agent transcript.
Run request
POST /api/skills/<skill_id>/run
provider=claude-code
workflow=customer-onboarding
inputs[]=@./input-pack.zip
result_schema=argo.result.v1
Run this on Argo