Customer Support Macro Audit with Claude Code: Result JSON Schema

A production playbook for customer support macro audit in cross-industry operations using Claude Code: result json schema, run-scoped inputs, logs, typed results, and artifacts.

Audience: Support operations teams

The problem

Support operations teams need customer support macro audit to run repeatedly against macros, tickets, policy, and CSAT notes. In cross-industry operations, the pain is not one good answer; it is repeatability, auditability, exception handling, and evidence that survives handoff.

Implementation path

Define the outer result contract once, let the customer support macro audit skill own body.data, and reject terminal output that does not match the expected schema.

Tradeoffs and failure modes

Schema enforcement adds upfront design work, but removes prompt parsing from the product surface. For customer support macro audit, the practical test is whether a second run can be debugged, retried, and consumed by a product without reading the raw agent transcript.

Result shape

{
  "schema_version": "argo.result.v1",
  "summary": "customer support macro audit completed",
  "body": { "type": "customer_support_macro_audit", "data": {}, "exceptions": [] },
  "artifacts": []
}

Run this on Argo