Hospitality: Guest Complaint Triage with Claude Code: Result JSON Schema
A production playbook for guest complaint triage in hospitality operations using Claude Code: result json schema, run-scoped inputs, logs, typed results, and artifacts.
Audience: Hospitality support and operations teams
The problem
Hospitality support and operations teams need guest complaint triage to run repeatedly against guest messages, booking records, photos, refunds policy, and escalation notes. In hospitality operations, the pain is not one good answer; it is repeatability, auditability, exception handling, and evidence that survives handoff.
Implementation path
Define the outer result contract once, let the guest complaint triage skill own body.data, and reject terminal output that does not match the expected schema.
Tradeoffs and failure modes
Schema enforcement adds upfront design work, but removes prompt parsing from the product surface. For guest complaint triage, the practical test is whether a second run can be debugged, retried, and consumed by a product without reading the raw agent transcript.
Result shape
{
"schema_version": "argo.result.v1",
"summary": "guest complaint triage completed",
"body": { "type": "hospitality_guest_complaint_triage", "data": {}, "exceptions": [] },
"artifacts": []
}
Run this on Argo