Support Ticket Triage with Claude Code: API Runtime Pattern
A production playbook for support ticket triage in cross-industry operations using Claude Code: api runtime pattern, run-scoped inputs, logs, typed results, and artifacts.
Audience: Support engineering teams
The problem
Support engineering teams need support ticket triage to run repeatedly against tickets, logs, screenshots, and customer context. In cross-industry operations, the pain is not one good answer; it is repeatability, auditability, exception handling, and evidence that survives handoff.
Implementation path
Package the support ticket triage instructions as a skill, send tickets, logs, screenshots, and customer context as run-scoped inputs, execute with Claude Code, poll terminal status, and consume argo.result.v1 instead of parsing a transcript.
Tradeoffs and failure modes
The API boundary forces the workflow to define inputs, terminal states, and result shape before customers depend on it. For support ticket triage, the practical test is whether a second run can be debugged, retried, and consumed by a product without reading the raw agent transcript.
Run request
POST /api/skills/<skill_id>/run
provider=claude-code
workflow=support-ticket-triage
inputs[]=@./input-pack.zip
result_schema=argo.result.v1
Run this on Argo