Customer Risk Brief with Codex: API Runtime Pattern
A production playbook for customer risk brief in cross-industry operations using Codex: api runtime pattern, run-scoped inputs, logs, typed results, and artifacts.
Audience: Account and risk teams
The problem
Account and risk teams need customer risk brief to run repeatedly against usage, payment, support, and compliance signals. In cross-industry operations, the pain is not one good answer; it is repeatability, auditability, exception handling, and evidence that survives handoff.
Implementation path
Package the customer risk brief instructions as a skill, send usage, payment, support, and compliance signals as run-scoped inputs, execute with Codex, poll terminal status, and consume argo.result.v1 instead of parsing a transcript.
Tradeoffs and failure modes
The API boundary forces the workflow to define inputs, terminal states, and result shape before customers depend on it. For customer risk brief, the practical test is whether a second run can be debugged, retried, and consumed by a product without reading the raw agent transcript.
Run request
POST /api/skills/<skill_id>/run
provider=codex
workflow=customer-risk-brief
inputs[]=@./input-pack.zip
result_schema=argo.result.v1
Run this on Argo