Travel Disruption Claim Review with Claude Code: SKILL.md Template
A production playbook for travel disruption claim review in travel operations using Claude Code: skill.md template, run-scoped inputs, logs, typed results, and artifacts.
Audience: Travel and airline operations teams
The problem
Travel and airline operations teams need travel disruption claim review to run repeatedly against itineraries, delay records, receipts, policies, and customer messages. In travel operations, the pain is not one good answer; it is repeatability, auditability, exception handling, and evidence that survives handoff.
Implementation path
Put the operating procedure in SKILL.md, keep examples beside the skill, attach itineraries, delay records, receipts, policies, and customer messages per run, and let Argo turn the folder into a repeatable Claude Code execution.
Tradeoffs and failure modes
A skill folder is less flexible than an open chat, but it gives the product a versioned workflow that can be tested and rolled back. For travel disruption claim review, the practical test is whether a second run can be debugged, retried, and consumed by a product without reading the raw agent transcript.
SKILL.md starter
# SKILL.md
You run travel disruption claim review using Claude Code.
Read only /skill/.argo/inputs.
Write artifacts to /skill/output/artifacts.
Return argo.result.v1 with body.type = "travel_disruption_claim_review".
Run this on Argo