Customer Success Brief Generation with Claude Code: SKILL.md Template
A production playbook for customer success brief generation in cross-industry operations using Claude Code: skill.md template, run-scoped inputs, logs, typed results, and artifacts.
Audience: CSMs preparing executive check-ins
The problem
CSMs preparing executive check-ins need customer success brief generation to run repeatedly against account data, notes, usage, and open issues. In cross-industry operations, the pain is not one good answer; it is repeatability, auditability, exception handling, and evidence that survives handoff.
Implementation path
Put the operating procedure in SKILL.md, keep examples beside the skill, attach account data, notes, usage, and open issues per run, and let Argo turn the folder into a repeatable Claude Code execution.
Tradeoffs and failure modes
A skill folder is less flexible than an open chat, but it gives the product a versioned workflow that can be tested and rolled back. For customer success brief generation, the practical test is whether a second run can be debugged, retried, and consumed by a product without reading the raw agent transcript.
SKILL.md starter
# SKILL.md
You run customer success brief generation using Claude Code.
Read only /skill/.argo/inputs.
Write artifacts to /skill/output/artifacts.
Return argo.result.v1 with body.type = "customer_success_brief".
Run this on Argo