Support Ticket Triage with Claude Code: SKILL.md Template
A production playbook for support ticket triage in cross-industry operations using Claude Code: skill.md template, run-scoped inputs, logs, typed results, and artifacts.
Audience: Support engineering teams
The problem
Support engineering teams need support ticket triage to run repeatedly against tickets, logs, screenshots, and customer context. In cross-industry operations, the pain is not one good answer; it is repeatability, auditability, exception handling, and evidence that survives handoff.
Implementation path
Put the operating procedure in SKILL.md, keep examples beside the skill, attach tickets, logs, screenshots, and customer context per run, and let Argo turn the folder into a repeatable Claude Code execution.
Tradeoffs and failure modes
A skill folder is less flexible than an open chat, but it gives the product a versioned workflow that can be tested and rolled back. For support ticket triage, the practical test is whether a second run can be debugged, retried, and consumed by a product without reading the raw agent transcript.
SKILL.md starter
# SKILL.md
You run support ticket triage using Claude Code.
Read only /skill/.argo/inputs.
Write artifacts to /skill/output/artifacts.
Return argo.result.v1 with body.type = "support_ticket_triage".
Run this on Argo