Customer Email Drafting with Codex: SKILL.md Template
A production playbook for customer email drafting in cross-industry operations using Codex: skill.md template, run-scoped inputs, logs, typed results, and artifacts.
Audience: Customer-facing teams
The problem
Customer-facing teams need customer email drafting to run repeatedly against tickets, account context, policy, and tone examples. In cross-industry operations, the pain is not one good answer; it is repeatability, auditability, exception handling, and evidence that survives handoff.
Implementation path
Put the operating procedure in SKILL.md, keep examples beside the skill, attach tickets, account context, policy, and tone examples per run, and let Argo turn the folder into a repeatable Codex execution.
Tradeoffs and failure modes
A skill folder is less flexible than an open chat, but it gives the product a versioned workflow that can be tested and rolled back. For customer email drafting, the practical test is whether a second run can be debugged, retried, and consumed by a product without reading the raw agent transcript.
SKILL.md starter
# SKILL.md
You run customer email drafting using Codex.
Read only /skill/.argo/inputs.
Write artifacts to /skill/output/artifacts.
Return argo.result.v1 with body.type = "customer_email_drafting".
Run this on Argo