Customer Health Review with Codex: SKILL.md Template
A production playbook for customer health review in cross-industry operations using Codex: skill.md template, run-scoped inputs, logs, typed results, and artifacts.
Audience: Customer success leaders
The problem
Customer success leaders need customer health review to run repeatedly against usage exports, support history, renewal notes, and account plans. In cross-industry operations, the pain is not one good answer; it is repeatability, auditability, exception handling, and evidence that survives handoff.
Implementation path
Put the operating procedure in SKILL.md, keep examples beside the skill, attach usage exports, support history, renewal notes, and account plans per run, and let Argo turn the folder into a repeatable Codex execution.
Tradeoffs and failure modes
A skill folder is less flexible than an open chat, but it gives the product a versioned workflow that can be tested and rolled back. For customer health review, the practical test is whether a second run can be debugged, retried, and consumed by a product without reading the raw agent transcript.
SKILL.md starter
# SKILL.md
You run customer health review using Codex.
Read only /skill/.argo/inputs.
Write artifacts to /skill/output/artifacts.
Return argo.result.v1 with body.type = "customer_health_review".
Run this on Argo