Customer Support Macro Audit with Codex: SKILL.md Template
A production playbook for customer support macro audit in cross-industry operations using Codex: skill.md template, run-scoped inputs, logs, typed results, and artifacts.
Audience: Support operations teams
The problem
Support operations teams need customer support macro audit to run repeatedly against macros, tickets, policy, and CSAT notes. In cross-industry operations, the pain is not one good answer; it is repeatability, auditability, exception handling, and evidence that survives handoff.
Implementation path
Put the operating procedure in SKILL.md, keep examples beside the skill, attach macros, tickets, policy, and CSAT notes per run, and let Argo turn the folder into a repeatable Codex execution.
Tradeoffs and failure modes
A skill folder is less flexible than an open chat, but it gives the product a versioned workflow that can be tested and rolled back. For customer support macro audit, the practical test is whether a second run can be debugged, retried, and consumed by a product without reading the raw agent transcript.
SKILL.md starter
# SKILL.md
You run customer support macro audit using Codex.
Read only /skill/.argo/inputs.
Write artifacts to /skill/output/artifacts.
Return argo.result.v1 with body.type = "customer_support_macro_audit".
Run this on Argo