Hospitality: Guest Complaint Triage with Codex: SKILL.md Template
A production playbook for guest complaint triage in hospitality operations using Codex: skill.md template, run-scoped inputs, logs, typed results, and artifacts.
Audience: Hospitality support and operations teams
The problem
Hospitality support and operations teams need guest complaint triage to run repeatedly against guest messages, booking records, photos, refunds policy, and escalation notes. In hospitality operations, the pain is not one good answer; it is repeatability, auditability, exception handling, and evidence that survives handoff.
Implementation path
Put the operating procedure in SKILL.md, keep examples beside the skill, attach guest messages, booking records, photos, refunds policy, and escalation notes per run, and let Argo turn the folder into a repeatable Codex execution.
Tradeoffs and failure modes
A skill folder is less flexible than an open chat, but it gives the product a versioned workflow that can be tested and rolled back. For guest complaint triage, the practical test is whether a second run can be debugged, retried, and consumed by a product without reading the raw agent transcript.
SKILL.md starter
# SKILL.md
You run guest complaint triage using Codex.
Read only /skill/.argo/inputs.
Write artifacts to /skill/output/artifacts.
Return argo.result.v1 with body.type = "hospitality_guest_complaint_triage".
Run this on Argo