Customer Support Macro Audit with Claude Code: Sandbox Policy
A production playbook for customer support macro audit in cross-industry operations using Claude Code: sandbox policy, run-scoped inputs, logs, typed results, and artifacts.
Audience: Support operations teams
The problem
Support operations teams need customer support macro audit to run repeatedly against macros, tickets, policy, and CSAT notes. In cross-industry operations, the pain is not one good answer; it is repeatability, auditability, exception handling, and evidence that survives handoff.
Implementation path
Run customer support macro audit in an ephemeral sandbox, keep provider credentials in the broker, expose narrow tools, and store logs outside the workspace for review.
Tradeoffs and failure modes
A narrower runtime blocks ambient machine behavior, but it gives security reviewers a concrete boundary. For customer support macro audit, the practical test is whether a second run can be debugged, retried, and consumed by a product without reading the raw agent transcript.
Runtime boundary
filesystem: /skill and /skill/.argo/inputs only
network: deny by default
artifacts: /skill/output/artifacts
logs: retained outside sandbox
provider: Claude Code
Run this on Argo