Customer Email Drafting with Claude Code: MCP Tool Boundary

A production playbook for customer email drafting in cross-industry operations using Claude Code: mcp tool boundary, run-scoped inputs, logs, typed results, and artifacts.

Audience: Customer-facing teams

The problem

Customer-facing teams need customer email drafting to run repeatedly against tickets, account context, policy, and tone examples. In cross-industry operations, the pain is not one good answer; it is repeatability, auditability, exception handling, and evidence that survives handoff.

Implementation path

Expose only the MCP tools needed for customer email drafting, validate tool arguments, keep credentials in the owning service, and log each call outside the sandbox.

Tradeoffs and failure modes

Narrow tool boundaries reduce agent flexibility, but make the integration reviewable and supportable. For customer email drafting, the practical test is whether a second run can be debugged, retried, and consumed by a product without reading the raw agent transcript.

Tool policy

tool: customer-email-drafting_lookup
agent: Claude Code
input_scope: /skill/.argo/inputs
credential_owner: broker
log_arguments: true
network_policy: allowlisted

Run this on Argo