Hospitality: Guest Complaint Triage with Claude Code: MCP Tool Boundary
A production playbook for guest complaint triage in hospitality operations using Claude Code: mcp tool boundary, run-scoped inputs, logs, typed results, and artifacts.
Audience: Hospitality support and operations teams
The problem
Hospitality support and operations teams need guest complaint triage to run repeatedly against guest messages, booking records, photos, refunds policy, and escalation notes. In hospitality operations, the pain is not one good answer; it is repeatability, auditability, exception handling, and evidence that survives handoff.
Implementation path
Expose only the MCP tools needed for guest complaint triage, validate tool arguments, keep credentials in the owning service, and log each call outside the sandbox.
Tradeoffs and failure modes
Narrow tool boundaries reduce agent flexibility, but make the integration reviewable and supportable. For guest complaint triage, the practical test is whether a second run can be debugged, retried, and consumed by a product without reading the raw agent transcript.
Tool policy
tool: hospitality-guest-complaint-triage_lookup
agent: Claude Code
input_scope: /skill/.argo/inputs
credential_owner: broker
log_arguments: true
network_policy: allowlisted
Run this on Argo