Travel Disruption Claim Review with Claude Code: MCP Tool Boundary
A production playbook for travel disruption claim review in travel operations using Claude Code: mcp tool boundary, run-scoped inputs, logs, typed results, and artifacts.
Audience: Travel and airline operations teams
The problem
Travel and airline operations teams need travel disruption claim review to run repeatedly against itineraries, delay records, receipts, policies, and customer messages. In travel operations, the pain is not one good answer; it is repeatability, auditability, exception handling, and evidence that survives handoff.
Implementation path
Expose only the MCP tools needed for travel disruption claim review, validate tool arguments, keep credentials in the owning service, and log each call outside the sandbox.
Tradeoffs and failure modes
Narrow tool boundaries reduce agent flexibility, but make the integration reviewable and supportable. For travel disruption claim review, the practical test is whether a second run can be debugged, retried, and consumed by a product without reading the raw agent transcript.
Tool policy
tool: travel-disruption-claim-review_lookup
agent: Claude Code
input_scope: /skill/.argo/inputs
credential_owner: broker
log_arguments: true
network_policy: allowlisted
Run this on Argo